Changes in legislation, increasing legal liabilities, financial liabilities, and time commitment all combine to cause the necessity for a competent representative who is up to date with all the issues.

Professionals Roni Beresford Real Estate employs a highly skilled, REIQ trained, experienced Property Manager to ensure your investment return is protected and maximised.

Whether you live around the corner, across the country, or overseas, our Property Manager acts as your representative, and will relieve you of the stress that can be involved in managing an investment property.

What can we do for you?

* Careful tenant screening

* Comprehensive Entry and Exit condition reports

* Written reports from routine inspections

* Maintenance management

* Lease management

* Insurance claims (if needed)

* Rent collection

* Control of rental arrears

* Court representatives for rental matters

* Electronic funds transfer

* Payment of rates and insurance if requested

* Monthly payments

* Monthly statements – mailed, faxed or e-mailed to you

* Internet advertising (description, photos etc…) when searching for prospective tenants.

* Signage on property when looking for prospective tenants when required.

* Office front window advertising

Established in 1976, the Queensland founded and internationally represented Professionals Real Estate Group base their success on leading the way with the industry’s highest standard of marketing systems whilst maintaining a critical focus on what matters most to you, our client, friendly good old fashioned service! At Professionals Roni Beresford Real Estate we continue to maintain the highest ideals and ethics.

Contact our Property Manager today by phoning (07) 3351 6611 or e-mail rentals@roni.com.au

We are bound by the Privacy Act, which protects information handled by Businesses in Australia and from the 21st December 2002 an amendment to the Privacy Act. Those Principles regulate how we collect, store, use and disclose personal information about you and other individuals.

Collection, Use and Disclosure

In our agency business, we collect, hold, use, and disclose to third parties, personal information for a number of reasons:

• To carry out appointments as sales agents for clients selling their properties;

• To carry out appointments as property managers for rental property owners, which includes processing tenancy applications and managing tenancy relationships and the tenanted property;

• To promote and market our services and the products and services of third parties (we will only use your personal information for this purpose and will not disclose it to third parties);

• To provide information on and promote properties for sale and for rent to the market;

• To reply to enquiries and information requests made by individuals;

• For internal business processes such as market research and billing; and

• Where required by law.

We collect personal information about individuals:

• From the individuals themselves – through application forms, registration books at open

inspections, appointment forms, agreements, correspondence including emails, our website, and through verbal communications;

• From third parties (including from other agents, from operators of tenancy reference databases and other publicly available databases and from referees) – in the course of verifying and evaluating tenancy applications and managing tenancy arrangements, and in carrying out agency services for a client, including thorough property searches.

Security of Information

We will take all reasonable steps to ensure the personal information we hold about you is not subject to loss, misuse or unauthorised access or alteration. We will also to take reasonable steps to destroy or permanently de-identify personal information if it is no longer required.

Access to Personal Information

If you would like to access or correct any personal information, which we hold about you, please do not hesitate to contact us. Please note that a charge may apply to cover all reasonable costs that we may incur in providing you with access to your personal information.

We will take all reasonable steps to correct any information, which you show to be inaccurate, incomplete or out-of-date.

Contact

If you have any requests, queries or comments which you would like to make, please do not hesitate to contact us on

Professionals – Roni Beresford Real Estate

Corner of Patricks Road and Dawson Parade

Arana Hills 4054

Phone (07) 3351 6611

Fax (07) 3851 1224

Policy Update

Please note that this Privacy Policy may be updated from time to time.

Our office is centrally located at the corner of Patricks Road and Dawson Parade, Arana Hills

In each issue of our local newsletter we try to keep you up to date and well informed with buying and selling real estate.

Do you have an investment property? We’re here to help you too with lots of helpful hints and tips.

Breast cancer is the leading cause of cancer death in Australian Women.

Each year more than 11,000 Australian women are diagnosed with breast cancer making it the most common form of cancer affecting women and more than 2,500 deaths each year result from breast cancer.

Survival is improving due to better detection and improved treatment resulting from the excellent research supported by organisations like the

National Breast Cancer Foundation (NBCF)

The team here at Professionals – Roni Beresford Real Estate together with the Professionals Real Estate Group is proud to be a corporate partner of the National Breast Cancer Foundation, chosen because it is the only charity funding research into every aspect of breast cancer on a national level. Partnering with our national organisation provides the foundation with an excellent network of people locally who can help disseminate information about progress with breast cancer research.

At Professionals we are continually raising funds for the foundation by donating part of our sales commissions to the foundation and by actively fundraising throughout the year, including the sale of pink ribbons and wrist bands at our front counter. Your valuable contribution, no matter how small, will go a long way towards helping the National Breast Cancer Foundation fund research into the prevention, diagnosis and treatment of breast cancer.

If you would like further information about the disease and research programs please visit www.nbcf.org.au or call our office on (07) 3351 6611 for a complimentary and empowering DVD on how we can all make an impact, so….

Please, help us to help make a difference

If you’re an early riser and looking for something to do, or just love market shopping then head on down…

… to the Ferny Grove Train Station Car Park on Samford Road every Sunday from 6am to noon

… to Blackwood Street, Mitchelton on the last Sunday of each month from 7am to noon

The Arana Hills Library is located at Narellan Park, Cobbity Crescent, Arana Hills.

The library is open

Monday, Wednesday and Friday 9 – 5pm

Tuesday and Thursday 9 – 8.15pm

Saturday 9 – 1.45pm

The Arana Hills Library also offers basic council services such as the paying of rates and dog registration. EFTPOS facilities are available.

This service is available Monday to Friday from 9 – 5pm

Phone: (07) 3351 3401

Fax: (07) 3851 0170

On Sunday 11 December we were proud to be involved with the Hills Community Carols for 2005.

Hosted by the Golden Valey Keperra Lions Club, we were proud to be the major sponsor for this wonderful event.

It was so fantastic to see such community spirit and enthusiasm of the local residents. We brought with us three talented facepainters and a balloon artist to help bring cheer to all the kids.

We are looking forward to helping out again next year, but for now Seasons Greeting to one and all.

There are many good reasons, we are dedicated and professional – by name AND nature!

The team here at the office are a friendly bunch with the same goal, we love to SELL property and do so consistently.

We firmly believe that we can deliver the best service around and have a down to earth no-nonsense approach.

Go on – give us a call and we will deliver!

We will-

• Sell your home for the optimum price.

• Be available to answer your questions and help to make this an enjoyable experience.

• ADVERTISE AT NO COST TO YOU in – our full colour office booklet, on our national web site – professionals.com.au realestate.com.au, and our own dynamic site roni.com.au.

• Virtual tours and fantastic slide shows of your properties features, letterbox drops, open homes (to suit you), sign (24hour salesperson).

• Keep you informed of the market conditions and trends that may affect your property.

• Offer advice on how to present your home to maximize its features.

As well as the experience of our dedicated team, you will benefit from the Professionals Nationwide and International group in all aspects of Real Estate. You can be guaranteed that your property will not be missed by the buyers as they check out the local area. Our office is in a high profile location on the corner of Patrick’s Rd and Dawson Parade in the heart of Arana Hills.

The Professionals are a community minded group and we frequently support our local schools and sporting groups in the area, as well as being major sponsors of the National Breast Cancer Foundation.

When it comes to Real Estate marketing tools, one of the most crucial is advertising.

Virtual Tours are the most powerful form of marketing, making it easier to buy and sell properties.

Our team recognise the importance of first impressions and understand what works to differentiate our advertisements in a visual sense from the competition.

A Virtual Tour allows the prospective buyer to inspect the property without leaving the comfort of their chair.

We pride ourselves on the effectiveness of our Virtual Tour advertising which sets our clients properties apart from the rest.

If you’ve got it, flaunt it. It might be time to add a bit of shine and polish to your home.

First impressions will be lasting so it’s important that your home looks its absolute best inside and out…

Lasting First Impressions

The front door greets the prospect. Make sure it is clean. Keep the lawn trimmed and edged, and the yard free of rubbish. Lots of healthy green plants in the kitchen, bathroom, entrances and veranda’s look attractive and create a good impression.

Open Airy Atmosphere

Illumination is welcoming. Drawn curtains and drapes are lovely but can tend to dull the atmosphere. Make sure your home is well lit. Dark rooms do not appeal. Clean all marks off the walls to make rooms brighter.

Decorate – Set the Scene

Colourful flowers and some indoor plants help to set the scene of tranquility and serenity. Strategically place them throughout the home/unit. Faded walls and worn woodwork reduce appeal. By redecorating, the potential purchaser is shown how good the home/unit can look.

Fittings – Repairs Make a Big Difference

Small things such as leaking taps, loose knobs, sticking doors or windows put people on the defensive and lead your agent to make apologies for lack of maintenance. Minimise these annoyances as flaws detract from your homes value. Have them fixed.

Kitchens and Bathrooms

These are the most important rooms in the house and must be presented in a spotless condition. Don’t leave dishes in the sink or on the drain board. Dishes from cooking the night before may leave an unpleasant odour. Dripping water and discoloured sinks, suggest faulty plumbing. Fix any loose or broken tiles. If the mirror needs replacing, do so or at least give it a good clean. Tidy drawers and vanity, putting cosmetics, razors and toiletries away. Attractive bottles of perfume always look elegant. Put a posy or a bowl of potpourri next to the basin or a display of decorative soaps.

Room to Move

Remove excess furniture, allowing potential purchasers to move freely around the home.

Obvious Faults

The discovery of even a relatively minor fault by a potential purchaser often leads to a more thorough search of the property. Reduce the risk of a guarded and tentative inspection; fix any faults prior to showing your home.

Cupboards and Wardrobes

Most genuine purchasers wish to know about storage and therefore inspect the areas. Tidy these spaces and make sure they are not overcrowded to avoid any impression of lack of space.

Not For Sale Items

Any favourite light fittings, curtains, blinds or any other item with sentimental attachment should be removed and alternative replacement items put in place prior to your agent showing your home. It avoids complications with purchasers.

Pets

Most people like pets, but some don’t – Make sure they are out of the way when prospects are coming through. A barking dog will not only concern some people, but may also take their concentration away from inspecting your home. Remove litter trays and pet food bowls.

Garage

Make sure all garden equipment and general gear is placed as favourably as possible, to give an impression of size.

List of Features

There is a good possibility that the features you liked about your home/unit could be the same as what a purchaser would find attractive. Make a list of these and give them to your agent to help capitalise on them.

Encourage Feedback

When an inspection is taking place make sure you are well out of range of potential purchasers. This will encourage them to speak freely and make comments to your agent.

Lights

Adding atmosphere assists in selling a home. Ensure light globes have been replaced and that darker rooms have lights on.

Music

Create the right mood to buy. Play appropriate music during your open inspection to invoke the buying emotions from your potential buyers. Play the music softly in the background.

Appeal to Their Sense of Smell

Fresh flowers not only add colour but provide an exotic fragrance for potential purchasers. Why not try having a pot of coffee brewing.

Fresh Fruit

Place a bowl of fresh fruit with a variety of colours in a prominent position within the kitchen or dining room areas.

Interested in Buying, Selling or Renting,

call into our office at the corner of Patricks Rd and Dawson Parade, Arana Hills,

call (07) 3351 6611

Or visit us at www.roni.com.au